Virtual Apron Support Specialist Millwork - Remote
Hey there! We're looking for an awesome Virtual Apron Support Specialist Millwork - Remote to join our remote crew — and it could be you!
This is a remote Virtual Apron Support Specialist Millwork - Remote role open to anyone in Remote. It's a full time gig.
About the Role
Position Purpose:
The Virtual Support Specialist Millwork - (Work-from-home) is part of the Services Operations Contact Center unit. The Virtual Apron Unit has the ability to engage and support customers on-line, in home, and in the store virtually. The Virtual Support Specialist is tasked with providing tailored suggestions and solutions through consultative selling that inspire our customers. The Virtual Support Specialist builds and maintains customer relationships, assisting associates and customers during sales and product inquiries. In this role, the specialist provides dedicated support for the Millwork Line of Business, assisting customers with door and window solutions, product customization. Project inquiries specific to Millwork. The specialist qualifies new customers seeking to customize Millwork products, generates new leads. Warm transfers them to a Virtual Design Specialist for further consultation and design support. The Virtual Apron Support Specialist will also assist customers with the following: leverage the online configurator tool, general inquiries, order status, following up with vendors and stores on customer projects, making outbound calls to follow up on online requests and in-store leads, obtaining payment.
What Is Virtual Apron?
The Virtual Apron is an innovative, multi-group organization within The Home Depot that provides work-from-home support to both online and in-store customers for their project needs. Virtual Apron associates are subject matter experts across a wide range of categories—including flooring, millwork, countertops, kitchen, bath, closet design. Installation services.
By leveraging deep product and process expertise, Virtual Apron associates help customers and store teams navigate both simple and complex orders. This remote support model ensures consistent, high-quality customer experience while enhancing operational efficiency across The Home Depot.
Key Responsibilities:
Key Responsibilities
- The knowledge, competencies and abilities typically acquired through the completion of a high school diploma and/or GED.
- This Position has 0 Direct Reports
- Working knowledge of Microsoft Office Suite
- 3+ years Design and Retail, Specialty Retail, Outside Sales or Trade Experience
- This Position typically reports to the Contact Center Supervisor
- Passion for providing excellent customer service to meet their needs
- No additional education
- No additional years of hands-on history
- Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions, there may be a need to move or lift light articles.
- No previous leadership experience
- 20% - Support - Follow-up with vendors and stores on customer projects to help expedite and communicate timelines
- Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers
Skills & Tools Mentioned
- Communication
- Customer service
- Leadership
- Sales
Frequently Asked Questions
Can I work from home for this Virtual Apron Support Specialist Millwork - Remote role?
Absolutely! This Virtual Apron Support Specialist Millwork - Remote job is 100% remote.
What kind of job is this Virtual Apron Support Specialist Millwork - Remote position?
It's a full time role.
What skills are needed for this Virtual Apron Support Specialist Millwork - Remote role?
Key skills include Communication, Customer service, Leadership, Sales. These are core to succeeding in this role.
How do I apply for this Virtual Apron Support Specialist Millwork - Remote job?
Easy! Just tap Apply Now above and follow the steps.
Sound like a fit? Go ahead and hit that apply button — we'd love to hear from you!