Remote Service Desk Analyst or IT Technical Support Analyst
Ready for a new chapter? We're hiring a Remote Service Desk Analyst or IT Technical Support Analyst for a fully remote role open to folks across the US.
This is a remote Remote Service Desk Analyst or IT Technical Support Analyst role open to anyone in Remote. It's a full time gig.
About the Role
At eSudo, we’re not just solving technical issues; we’re enabling businesses to thrive. If you love working with people, tackling challenges like Microsoft 365, Secure Remote Access. Mobile Device Management, and want to grow your skills with cutting-edge tech, we want you!
As an IT Service Desk Analyst , you’ll be part of a small, supportive team that provides personalized attention to customers. With access to excellent documentation and senior team support, you’ll deliver top-notch solutions. We're offering flexibility with telecommute work options, opportunities for technical certifications, and a clear career advancement path.
Bring your MSP experience, your problem-solving mindset, and your passion for delivering great customer service. If this sounds like your next exciting move, apply today!
NOTE: Many candidates want to apply and work with us, you must READ and PROVIDE all the required information. Otherwise, don’t apply!
As an IT Service Desk Analyst at eSudo, you’ll be the crucial bridge between our customers and technical teams, helping clients solve problems remotely with clarity and care. You’ll translate tech-heavy jargon into practical solutions, defuse tense situations with empathy, and ensure customers feel understood and supported. Working independently is key, but knowing when to ask for help and owning mistakes is equally valued.
We live by our core values:
Key Responsibilities
- Virus, malware, and ransomware detection and removal
- Document all work and phone support in a ticketing system
- Microsoft Lighthouse and Intune MDM
- No Jerks Allowed – We value kindness and respect in everything we do.
- Ninja RMM, Kaseya RMM or ConnectWise Continuum RMM
- Discretionary educational reimbursement (tuition, tests, books, and other training material)
- Learn and our Company Process and Culture
- Noise cancellation headset and MIC
- Willing to install Organization provided software for work on PC and Mobile phone
- 2-5 years of recent and verifiable experience performing analysis, installation, and technical support in a network, computer or systems administration environment.
- Hudu or IT Glue documentation
- Make a Positive Difference – Your work should empower others.
Skills & Tools Mentioned
- Customer service
Frequently Asked Questions
Can I work from home for this Remote Service Desk Analyst or IT Technical Support Analyst role?
Absolutely! This Remote Service Desk Analyst or IT Technical Support Analyst job is 100% remote.
What kind of job is this Remote Service Desk Analyst or IT Technical Support Analyst position?
It's a full time role.
What skills are needed for this Remote Service Desk Analyst or IT Technical Support Analyst role?
Key skills include Customer service. These are core to succeeding in this role.
How do I apply for this Remote Service Desk Analyst or IT Technical Support Analyst job?
Easy! Just tap Apply Now above and follow the steps.
Sound like a fit? Go ahead and hit that apply button — we'd love to hear from you!