Principal Solutions Consultant

Ready for a new chapter? We're hiring a Principal Solutions Consultant for a fully remote role open to folks across the US.

This is a remote Principal Solutions Consultant role open to anyone in Remote. It's a full time gig.

About the Role

PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform.

PagerDuty is seeking a Principal Solutions Consultant to join our talented, customer-focused team! You will be a key strategic leader and the "technical face" of PagerDuty across the US region. This is a high-impact role that sits at the intersection of Sales, Product, and Engineering. You won’t just be selling a platform; you will be partnering with CTOs, CIOs. VPs of Engineering at the US’s most influential enterprises to redefine how they manage digital operations, resilience, and automation.

You will act as a bridge between our customers’ long-term strategic needs and PagerDuty’s product roadmap. You're expected to spend your time evangelizing the PagerDuty Operations Cloud, mentoring our high-performing technical sales teams. Acting as a trusted advisor to the C-suite on topics ranging from AIOps and SRE maturity to digital transformation and cloud migration.

Hesitant to apply?

We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each professional's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts !

Where we work

Key Responsibilities

• Act as a peer and advisor to customer CTOs and CIOs, helping them navigate complex digital transformations and operationalizing the PagerDuty Operations Cloud within their organizations.
• Active involvement in the tech community (mentorship, open-source contribution, or advisory/board positions).
• Exceptional public speaking and written communication skills.
• Hands-on history navigating the regulatory landscape for US financial services or government sectors (e.g., FedRAMP) as it relates to cloud resiliency.
• Comprehensive benefits package
• Represent PagerDuty as a thought leader at major industry events and through digital content, white-papers, and local media.
• Competitive salary
• Mental wellness programs
• 15+ years of experience in technical leadership, solutions architecture, or product management within the SaaS, DevOps, or Cloud infrastructure space.
• Stay ahead of the curve on the competitive landscape, identifying market shifts and technical trends that PagerDuty can capitalize on.
• Paid volunteer time off: 20 hours per year
• You don’t just want to close deals; you want to ensure customers achieve their desired outcomes and see PagerDuty as a mission-critical partner.

Skills & Tools Mentioned

• Communication
• Leadership
• Sales
• Salesforce

Frequently Asked Questions

Can I work from home for this Principal Solutions Consultant role?
Absolutely! This Principal Solutions Consultant job is 100% remote.

What kind of job is this Principal Solutions Consultant position?
It's a full time role.

What skills are needed for this Principal Solutions Consultant role?
Key skills include Communication, Leadership, Sales, Salesforce. These are core to succeeding in this role.

How do I apply for this Principal Solutions Consultant job?
Easy! Just tap Apply Now above and follow the steps.

Sound like a fit? Go ahead and hit that apply button — we'd love to hear from you!