Online Experience Analyst - The Company Store
Hey there! We're looking for an awesome Online Experience Analyst - The Company Store to join our remote crew — and it could be you!
This is a remote Online Experience Analyst - The Company Store role open to anyone in Remote. It's a full time gig.
About the Role
Position Purpose:
The Online Experience Analyst supports the delivery and optimization of a seamless digital customer experience through a combination of analysis, program execution. Testing support. Partnering closely with CX leadership, this position leverages customer data, behavioral insights. Competitive analysis to identify opportunities that improve engagement, conversion, and customer satisfaction across the end-to-end customer journey. Initial areas of focus include supporting online content optimization efforts, managing customer-facing programs such as ratings & reviews, sampling campaigns. Contextual commerce, assisting with qualitative user studies and A/B testing execution, and supporting key vendor relationships. With exposure to cross-functional teams and evolving digital initiatives, this role offers the opportunity to build foundational expertise in digital customer experience, analytics. Optimization while expanding scope over time.
Key What you'll do:
Direct Manager/Direct Reports:
Travel Requirements:
Physical Must-haves:
Key Responsibilities
- Familiarity with A/B testing, personalization and user research platforms such as Dynamic Yield, Optimizely, User Testing or something similar
- No additional education
- 25% Execute taxonomy changes in the system necessary to support new onboarding and business changes.
- No travel required
- 10% Perform ad hoc reporting based on the business needs and extract the proper data from relevant systems.
- Analytical mindset with the ability to communicate multiple data sources in a clear and actionable way
- No additional years of track record
- Position reports to Manager or Sr Manager, Online Track record & Optimization
- Must be legally permitted to work in the United States.
- Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
- 40% Analyze customer information (external data, internal research, site behaviors, post-transaction data) to identify the most significant opportunities to improve the customer experience across categories.
- The knowledge, competencies and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
Skills & Tools Mentioned
- Leadership
Frequently Asked Questions
Can I work from home for this Online Experience Analyst - The Company Store role?
Absolutely! This Online Experience Analyst - The Company Store job is 100% remote.
What kind of job is this Online Experience Analyst - The Company Store position?
It's a full time role.
What skills are needed for this Online Experience Analyst - The Company Store role?
Key skills include Leadership. These are core to succeeding in this role.
How do I apply for this Online Experience Analyst - The Company Store job?
Easy! Just tap Apply Now above and follow the steps.
Sound like a fit? Go ahead and hit that apply button — we'd love to hear from you!